Cancellation policy

Cancellation by You

In the unlikely event of you being forced to cancel your holiday, in full or in part, you should inform Casa Océano Duquesa immediately by email to casaoceanoduquesa@gmail.ocm and send a WhatsApp message to Andrea on +34 711 05 22 60. You remain responsible for the total cancellation charges of the booking. A cancellation will only be accepted from the person originally making the booking or someone legally able to represent the person that made the booking. The cancellation will take effect from the date that Casa Océano Duquesa receives the written cancellation notice by email . Cancellation charges are as follows:

• 30 days or more prior to your arrival date a full refund of deposit and any additional payment. 
• Between 29 - 6 days before your arrival a refund of the balance minus the 25% deposit.
• 5 days or less. No refund.

Amendments by You

If you wish to amend your booking after it has been confirmed, we will endeavour to assist you, however, you may incur additional costs.



Cancellation by Us

Occasionally we have no option but to cancel your booking, and we reserve the right to do so. This will only be sue to an extreme circumstance that cannot be remedied prior to your arrival. In this instance a full refund will be due.